| 000 | 00617nam a22002057a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20190925101510.0 | ||
| 008 | 131106b xxu||||| |||| 00| 0 eng d | ||
| 010 | _a89-23592 | ||
| 020 | _a0029357012 | ||
| 040 |
_cLC _dKWUST |
||
| 100 | _aZeithaml, Valarie A. | ||
| 245 |
_aDelivering Quality Services _bBalancing Cunstomer Perceptions and Expectations |
||
| 260 |
_aLondon _bThe Free Press _c1990 |
||
| 300 | _axii, 226p | ||
| 504 | _aincludes Bibliographical References | ||
| 650 | _aCustomer Service, Services Indrustries | ||
| 700 | _aParasuraman, A, Bwerry, Leonard L. | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c469 _d469 |
||