000			02072cam a2200385 i 4500
999			_c2201 _d2201
001			22400013
003			KWUST
005			20230708094347.0
008			220127s2023 enka b 001 0 eng
010			_a 2022001392
020			_a9780367723873 _q(hbk)
020			_a9780367723859 _q(pbk)
020			_z9781003154600 _q(ebk)
040			_aDLC _beng _erda _cKWUST _dDLC
042			_apcc
050	0	0	_aTX911.3.B47 2023
100	1		_aBerners, Philip, _eauthor.
245	1	4	_aThe practical guide to achieving customer satisfaction in events and hotels / _cPhilip Berners and Adrian Martin.
264		1	_aLondon ; _aNew York : _bRoutledge, _c2023.
300			_axiii, 179 pages : _billustrations ; _c25 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
490	0		_aPractical guide events hotel management
504			_aIncludes bibliographical references and index.
520			_a"The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the 4th title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. This book is ideal for students of the management of events, hotels, hospitality or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries"-- _cProvided by publisher.
650		0	_aHospitality industry _xCustomer services.
650		0	_aHotel management.
650		0	_aSpecial events _xManagement.
700	1		_aMartin, Adrian, _eauthor.
776	0	8	_iOnline version: _aBerners, Philip. _tPractical guide to achieving customer satisfaction in events and hotels _dAbingdon, Oxon ; New York, NY : Routledge, 2022 _z9781003154600 _w(DLC) 2022001393
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK