| 000 | 01316cam a2200361 i 4500 | ||
|---|---|---|---|
| 999 |
_c1325 _d1325 |
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| 001 | 17893619 | ||
| 003 | OSt | ||
| 005 | 20190925101626.0 | ||
| 008 | 130920s2014 nyu b 001 0 eng | ||
| 010 | _a 2013036192 | ||
| 020 | _a9780415635493 (hardback) | ||
| 020 | _a9780415635509 (paperback) | ||
| 020 | _z9781315815725 (ebook) | ||
| 040 |
_aDLC _beng _cDLC _erda _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD62.15 _b.O173 2014 |
| 082 | 0 | 0 |
_a658.4/013 _223 |
| 084 |
_aBUS000000 _aBUS053000 _aBUS065000 _2bisacsh |
||
| 100 | 1 | _aOakland, John S. | |
| 245 | 1 | 0 |
_aTotal quality management and operational excellence : _btext with cases / _cJohn S. Oakland. |
| 250 | _aFourth Edition. | ||
| 260 |
_aLondon _bRoutledge Publishers _c2014 |
||
| 300 |
_axxiv, 530 pages ; _c26 cm |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aTotal quality management. | |
| 650 | 0 |
_aTotal quality management _vCase studies. |
|
| 650 | 7 |
_aBUSINESS & ECONOMICS / General. _2bisacsh |
|
| 650 | 7 |
_aBUSINESS & ECONOMICS / Quality Control. _2bisacsh |
|
| 650 | 7 |
_aBUSINESS & ECONOMICS / Total Quality Management. _2bisacsh |
|
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2lcc _cBK |
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