000			01802cam a22003497i 4500
001			18340733
003			OSt
005			20231012142506.0
008			141020s2015 caua f b 001 0 eng d
010			_a 2014954699
020			_a9781446246948
020			_a1446246949
020			_a9781446246955
020			_a1446246957
035			_a(OCoLC)ocn908325397
040			_aCDX _beng _erda _cCDX _dOCLCO _dRVE _dOCLCO _dYDXCP _dOCLCQ _dMOU _dOCLCO _dOCLCF _dOCLCO _dCQ$ _dOCLCO _dBTCTA _dBDX _dLTSCA _dOCL _dOCLCO _dOCLCQ _dDLC
042			_alccopycat
050	0	0	_aTX911.3.M27 _bW667 2015
082	0	4	_a647/.068 _223
082	0	4	_a647.94068 _223
100	1		_aWood, Roy C., _d1959- _eauthor.
245	1	0	_aHospitality management : _ba brief introduction / _cRoy C. Wood.
260			_aLondon _bSage _cc2015
300			_a191 pages : _billustrations ; _c25 cm
504			_aIncludes bibliographical references (pages 156-181) and index.
505	0		_aWhere are we going? The nature of hospitality management -- What kind of industry? Structure, strategy and the nature of the hospitality industry -- A people business? Human resources in the hospitality sector -- Is your room alright? Accommodation management in hospitality -- Are you enjoying your meal? Food and beverage management in hospitality -- Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Can I speak to whoever's in charge? The role of management in hospitality -- So you give degrees to waiters? Hospitality management education -- Conclusion : the proof of the pudding?
650		0	_aHospitality industry _xManagement.
650		0	_aHotel management.
906			_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c1238 _d1238