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	1.		The Leadership Factor by Kotter, John P Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York The free Press 1988 Availability: Items available for loan: KWUST-Main Library (1)Call number: HD 57.7 .K67 1988. Place hold Save to lists Add to cart (remove)
	2.	Image from Amazon.com	Delivering Quality Services Balancing Cunstomer Perceptions and Expectations by Zeithaml, Valarie A Parasuraman, A, Bwerry, Leonard L Material type: Text; Format: print ; Literary form: Not fiction Publication details: London The Free Press 1990 Availability: Items available for loan: KWUST-Main Library (1)Call number: HF 5415 .5 .Z45 1990. Place hold Save to lists Add to cart (remove)
	3.	Image from Amazon.com	The competitive advantage of nations With a new introduction Porter Michael. E by Michael E. Porter Porter Michael. E, 1990 [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New york The free press 1990 Availability: Items available for loan: KWUST-Main Library (1)Call number: HD3611 .P67 1990. Place hold Save to lists Add to cart (remove)
	4.	Image from Amazon.com	Job Creation In America How Our Smallest Companies Put The Most People To Work Birch, David L. by David L. Birch Birch, David L, 1987 [Author] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York The Free Press 1987 Availability: Items available for loan: KWUST-Main Library (1)Call number: HD2346.U5 .B57 1987. Place hold Save to lists Add to cart (remove)

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