Zeithaml, Valarie A. <br/><br/>
Delivering Quality Services   Balancing Cunstomer Perceptions and Expectations  

 - London   The Free Press   1990 
 - xii, 226p 
<br/><br/>includes Bibliographical References  
<br/><br/><label>ISBN: </label>0029357012 
<br/><br/><label>LCCN: </label>89-23592 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Service, Services Indrustries