Oakland, John S. <br/><br/>
Total quality management :  text with cases / 
John S. Oakland. 
 - 2nd ed. 
 - Oxford ;  USA :  Butterworth-Heinemann,  2003. 
 - x, 483 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [364]-371)  and index. 
<br/><br/><label>ISBN: </label>9780750657402 
<br/><br/><label>LCCN: </label>00266944  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Case studies.
<br/><br/><label>LC Class. No.: </label>HD62.15.O17 2011 
<br/><br/><label>Dewey Class. No.: </label>658.4/013