Oakland, John S. TQM : a pictorial guide for managers / John Oakland and Peter Morris. - Oxford ; Boston : Butterworth-Heinemann, 2002. - 90 p. : ill. ; 30 cm. ISBN: 0750623241 LCCN: 97139282 Subjects--Topical Terms: Total quality management--Pictorial works. LC Class. No.: HD62.O35 2002 Dewey Class. No.: 658.4/013