Ismail, Ahmed. Front office operations and management / Ahmed Ismail. - Albany, NY : Delmar Thomson Learning, c2002. - xix, 355 p. : ill. ; 25 cm. ISBN: 0766823431 LCCN: 2001047674 Subjects--Topical Terms: Hotel front desk personnel.Hotel management. LC Class. No.: TX911.3.F75 / .I86 2002 Dewey Class. No.: 647.94/068