MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02909cam a2200457 i 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
18556561 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190925101625.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
150407s2006 nyua b 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2015302358 |
| 016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER |
|---|
| Record control number |
013593471 |
| Source |
Uk |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0765613271 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780765613271 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)ocm64181023 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
ANG |
| Language of cataloging |
eng |
| Transcribing agency |
ANG |
| Description conventions |
rda |
| Modifying agency |
ANG |
| -- |
BAKER |
| -- |
IXA |
| -- |
HNK |
| -- |
YDXCP |
| -- |
OCLCQ |
| -- |
CS1 |
| -- |
LVB |
| -- |
MTG |
| -- |
DEBBG |
| -- |
OCL |
| -- |
BDX |
| -- |
OCLCF |
| -- |
OCLCO |
| -- |
UKMGB |
| -- |
OCLCQ |
| -- |
DLC |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
lccopycat |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
.F55 2006 |
| 084 ## - OTHER CLASSIFICATION NUMBER |
|---|
| Classification number |
QP 300 |
| Number source |
rvk |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Electronic customer relationship management / |
| Statement of responsibility, etc. |
Jerry Fjermestad, Nicholas C. Romano, editors. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New Delhi |
| Name of publisher, distributor, etc. |
Prentice Hall of India |
| Date of publication, distribution, etc. |
2006 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiii, 210 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
26 cm. |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
Advances in management information systems ; |
| Volume/sequential designation |
v. 3 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 00 - FORMATTED CONTENTS NOTE |
|---|
| Title |
Electronic customer relationship management : an introduction / |
| Statement of responsibility |
Nicholas C. Romano, Jr. and Jerry Fjermestad -- |
| Title |
Success factors in online supply chain management and e-customer relationship management / |
| Statement of responsibility |
Michael R. Bartolacci and Mary Meixell -- |
| Title |
Using electronic customer relationship management to maximize/minimize customer satisfaction/dissatisfaction / |
| Statement of responsibility |
Yoon Cho and Jerry Fjermestad -- |
| Title |
Customer relationship management success and organizational change : a case study / |
| Statement of responsibility |
Carl-Erik Wikstrom -- |
| Title |
Success factors in CRM Implementation : results from a consortial benchmarking study / |
| Statement of responsibility |
Rainer Alt and Thomas Puschmann -- |
| Title |
Collaborative customer relationship management in financial services alliances / |
| Statement of responsibility |
Malte Geib, Lutz M. Kolbe, and Walter Brenner -- |
| Title |
Improving customer Interaction with customer knowledge management / |
| Statement of responsibility |
Adrian Bueren [and others] -- |
| Title |
An examination of the effects of Information and communication technology on customer relationship management and customer lock-In / |
| Statement of responsibility |
Ja-Shen Chen and Russell K.H. Ching -- |
| Title |
What makes customers shop online? / |
| Statement of responsibility |
Na Li and Ping Zhang -- |
| Title |
Toward achieving customer satisfaction in online grocery shopping : lessons learned from Australian and Swiss cases / |
| Statement of responsibility |
Sherah Kurnia and Petra Schubert. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations |
| General subdivision |
Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Electronic commerce. |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Relations avec la clientèle |
| General subdivision |
Gestion. |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Commerce électronique. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations |
| General subdivision |
Management. |
| Source of heading or term |
fast |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Electronic commerce. |
| Source of heading or term |
fast |
| 650 07 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Betriebliches Informationssystem. |
| Source of heading or term |
swd |
| 650 07 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Electronic Commerce. |
| Source of heading or term |
swd |
| 650 07 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Kundenmanagement. |
| Source of heading or term |
swd |
| 655 #7 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Aufsatzsammlung. |
| Source of term |
swd |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Fjermestad, Jerry. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Romano, Nicholas C. |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
Advances in management information systems ; |
| Volume/sequential designation |
v. 3. |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| a |
7 |
| b |
cbc |
| c |
copycat |
| d |
2 |
| e |
ncip |
| f |
20 |
| g |
y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Books |
