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Delivering Quality Services

Zeithaml, Valarie A.

Delivering Quality Services Balancing Cunstomer Perceptions and Expectations - London The Free Press 1990 - xii, 226p

includes Bibliographical References

ISBN: 0029357012

LCCN: 89-23592

Subjects--Topical Terms:
Customer Service, Services Indrustries

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Delivering Quality Services