Total quality management :
Oakland, John S.
Total quality management : text with cases / John S. Oakland. - 2nd ed. - Oxford ; USA : Butterworth-Heinemann, 2003. - x, 483 p. : ill. ; 24 cm.
Includes bibliographical references (p. [364]-371) and index.
9780750657402
00266944
Total quality management.
Total quality management--Case studies.
HD62.15.O17 2011
658.4/013
Total quality management : text with cases / John S. Oakland. - 2nd ed. - Oxford ; USA : Butterworth-Heinemann, 2003. - x, 483 p. : ill. ; 24 cm.
Includes bibliographical references (p. [364]-371) and index.
9780750657402
00266944
Total quality management.
Total quality management--Case studies.
HD62.15.O17 2011
658.4/013