Hospitality management : a brief introduction /
Wood, Roy C., 1959-
Hospitality management : a brief introduction / Roy C. Wood. - London Sage c2015 - 191 pages : illustrations ; 25 cm
Includes bibliographical references (pages 156-181) and index.
Where are we going? The nature of hospitality management -- What kind of industry? Structure, strategy and the nature of the hospitality industry -- A people business? Human resources in the hospitality sector -- Is your room alright? Accommodation management in hospitality -- Are you enjoying your meal? Food and beverage management in hospitality -- Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Can I speak to whoever's in charge? The role of management in hospitality -- So you give degrees to waiters? Hospitality management education -- Conclusion : the proof of the pudding?
9781446246948 1446246949 9781446246955 1446246957
2014954699
Hospitality industry--Management.
Hotel management.
TX911.3.M27 / W667 2015
647/.068 647.94068
Hospitality management : a brief introduction / Roy C. Wood. - London Sage c2015 - 191 pages : illustrations ; 25 cm
Includes bibliographical references (pages 156-181) and index.
Where are we going? The nature of hospitality management -- What kind of industry? Structure, strategy and the nature of the hospitality industry -- A people business? Human resources in the hospitality sector -- Is your room alright? Accommodation management in hospitality -- Are you enjoying your meal? Food and beverage management in hospitality -- Would you like to join our customer loyalty programme? Marketing and consumption in hospitality -- Can I speak to whoever's in charge? The role of management in hospitality -- So you give degrees to waiters? Hospitality management education -- Conclusion : the proof of the pudding?
9781446246948 1446246949 9781446246955 1446246957
2014954699
Hospitality industry--Management.
Hotel management.
TX911.3.M27 / W667 2015
647/.068 647.94068